Friends, I'm having a bit of a time with the folks in our software's Tech Support. And the use of the term "support" is accurate only in the most technical part of the definition...as in technically they've fulfilled their supportive role by sending a response to my question.
It must be the only industry where you can automatically (and politely) assume that your customer is an idiot...maybe not impaired to the point of drooling on oneself, but close.
If the situation wasn't so frustrating it would really be hilarious...or at least funny in a British humor kind of way.
What was the exchange, you ask? Well, for fun, let's change it to something other than Medicare claims.
Me: Help! I lost my keys, I had them at your house--have you seen them?
Support Staff Simon: I have looked in your purse and your keys are not there. You should put your keys in your purse.
Me: Yes, thank you, but have you looked at your house?
Support Staff Sally: As Simon told you, your keys should be in your purse.
Me: You are correct that putting my keys in my purse would keep them from being lost. But, have you taken a look around to see if they might be at your house?
Support Staff Sally: If your keys were placed in your purse then everything is great on our end.
Me: Why is my shirt wet? Oh, I've started to drool.
HA!
Seriously, hope that you are able to get outside a bit today. The weather here is beautiful. I for one, am going to take a nice long walk when I get home.
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3 comments:
That's a great analogy! Too funny. (But frustrating, I'm sure.)
Notice their name never implies that they will solve your problems...
Me: Ah, but I notice your keys are not in my purse either. Do you like herring?
SSS: I'm sorry, but I don't think your purse is the proper place for herring. Herring belongs in the cupboard.
Me: Do you have herring in your cupboard?
SSS: No.
Me: What about my keys?
Is a blog technically a blog if it is never updated?
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